Manning Solution Centre Service Desk during assigned support hours
Level 1 Service Desk & troubleshooting support for end users/customers
Logging all Incidents, Problems & Service Requests in Service-now (ITIL tool set) and ensuring correct assignment and/or escalation when required
Desktop hardware and application software support to the user/customer community
Identify, analyse & report daily IT problems arising from Service Desk support & monitoring
Job Requirement
Candidate must ...
jenjobs.com - 30+ days ago
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