The management is bad.they want us to give a good cust service but they deduct our elaun easily. Every week we have to answer paper test. If our score is below 90, they deduct all our attendece, performace elaun. So thats what make agent unsatisfied and feel like betrayed. Theres a agent who willing to work eventhough their sick just because to get attendence elaun. But they simply deduct the elaun just becuse of the weekly paper test. Very nice
Good place for career progress - very fast grow. Different project with different environment. The project that I'm working now, it's very stressful with poor management. Salary offered was very low compare to the job we doing. Surrounded with different character of people. Learned on overcome the work stress.
Provide a conducive workplace. Management need to pay more attention about salary as the reason that they deduct the salary is not reasonable. Need to clarify few things clearly with client so that employees' welfare secured
I'm the one of midnight agent, I like my workplace culture and my collegue. Working here, there are so many things that I can learned. The most enjoyable part of my job is I have collegues who work as a real TEAM.