This job is a shift based working schedule, come for work and log in in the system for your attendance. then, answering calls based on your Level of Business (LOB). Learned lot of things especially in serving the customer, via call and assist them in the best way we can. The management is great, always taking care of their staff's welfare and wage. In this floor, we are mix with lot of other countries besides Malaysia, such as Indonesia, Philippine and Vietnam. Hardest part is when you need to deal with irate guest, but it is part of the job.