American Express Employee Reviews

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4.0
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Great Experience
Operation Assistant (Former Employee) –  Kuala Lumpur25 June 2019
- Great Environment
- Benefits are good
- Reliable teamwork
- Great Culture
- Hard to get parking, outside parking will be far from workplace (which will be dangerous for those who work on night shift)
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4.0
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Fun & productive place
Authorizer (Former Employee) –  Kuala Lumpur9 June 2019
I think AMEX is a great platform to grow a career as the working system is very systematic.

However, you have to be mentally & physically fit to be in the team as it requires odd working hours.
Pros
Great environment, great colleages.
Cons
Shift
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5.0
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Awesome workplace
Team Process Expert and Trainer (Former Employee) –  Kuala Lumpur22 January 2019
Fantastic culture
Great teamwork
Fun learning environment
Good compensation and benefits for staffs
Transformational leadership
Growth mindset
Credits for innovation and process improvements
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4.0
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Good for a starting job not as a long term career
Global Fraud Protection Analyst in Authorizations (Former Employee) –  Kuala Lumpur3 January 2019
This is a really great place as a fresh grad. as the salary is a bit higher compared to others and they provide lots of benefits. However, you will need to give up your social time as well as weekends and nights. Expect to work odd hours and do repetitive desk work. Management focuses more on how the are perceived by others rather than dealing with internal employees concerns. They provide a lot of benefits to make employees shut up and to overlook the fact that most of them are operational roles and play a very front end -executive role with very low ability to grow.
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5.0
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The best place to work
Senior Customer Service Officer (Former Employee) –  Menara Weld KL28 November 2018
Stress is real, however very family orientated. Everyone cares and the motivation at work is as real as the stress. really really good people and environment to work at
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5.0
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A great employee centric company with a fantastic customer philosophy
Team Lead, Merchant Acquisition & Support (Former Employee) –  Kuala Lumpur8 November 2018
Working here has been a honour and privilege. I was given great opportunity to learn and grow. The company truly take cares of its employees as evident in their consecutive wins for Best Employers cfor AEON Hewitt for many years. Their Customer philosophy is second to none, every employees are encouraged to provide the best treatment to every one,
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5.0
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Fun Environment to work in
SENIOR CUSTOMER CARE PROFESSIONAL (Former Employee) –  Kuala Lumpur19 October 2018
The people are friendly and supportive, smart, younger work population compared to other companies, ping pong tables on some floors, newly refreshed office space, lots of events for employees to get to know each other, great benefits, the best work-life balance
Pros
Excellent Remuneration Scheme and Training
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4.0
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An exemplary organisation
Customer Care Professional (Former Employee) –  Kuala Lumpur21 August 2018
 Assist Hong Kong and Singaporean based expatriates in Credit and Charge Card related inquiries and issues.
 Resolve complex credit issues and liaise with multiple departments for swift solutions.
 Pioneer member of a 10 man Elite Team which was introduced to enable us to support two different markets
which initially only required me to assist Hong Kong based customers only.
 Liaising with external clients such as hotels, airlines, restaurants whenever necessary to provide customers
with the best possible outcome.
 Assist customers in accordance to the compliance laws within the company.
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5.0
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Very fun
Customer Care Professional (Former Employee) –  Kuala Lumpur24 June 2018
Very fun working environment. Huge chances of growing. Multi cultural environment. Helpful management team. Always positive. Very up to date processing system.
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5.0
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Fun, Excited and Diverse
Lead Analyst (Former Employee) –  Kuala Lumpur15 March 2018
People are so energetic and Helpful! You can easily communicate with the Managers to highlight your concerns about your work and superior. The Xmas, CNY and Deepavali celebrations are AMAZING!
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5.0
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Good place to work
HUMAN RESOURCE ASSISTANT (Former Employee) –  Jalan Ipoh13 March 2018
A good place to learn a lot as the managers are very supportive and helpful. Full time employees have good benefits. Good place for temporary job and part time job.
Pros
Friendly place
Cons
busy location
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5.0
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Fun workplace with pool table.
IBM Field Support Engineer (Former Employee) –  Kuala Lumpur17 February 2018
The Technology Concierge operation works from 9am - 6pm.
I learn how to priorities diagnose computing tasks.
The management of Technology Concierge very poor due to unable to simplified the process. The workplace culture is multi-racial. The hardest part of the job when there is workplace movement when everything (IT equipement) need to shift from old office into new office. The most enjoyable part of the job is flexible support from teammate.
Pros
Free lunches and dinner.
Cons
Short breaks.
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4.0
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Fun working environment
Customer Care Professional (Current Employee) –  Kuala Lumpur6 February 2018
-American Express has given me a lot of opportunities for me to groom myself. I learn to work with different kind of people who come from different culture. I do received multiple rewards and attractive incentive through employee reward and recognition program based on the hard work i have contributed. I would suggest and recommend my friends to be part of the organization. The engagement activities throughout the year are anticipating, fun and unforgettable. In a nutshell, i would like to say thank you American Express for giving me a chance to work in such a great place.
Pros
Employees Recognition
Cons
Immature people leaders in management
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5.0
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Fun and Performance Driven
SERVICE LEVEL PLANNER (Former Employee) –  Kuala Lumpur , Malaysia18 January 2018
**Rewards and recognition
** Great work life balance
** Diverse culture
** Fun employee engagement activities
** Employee oriented company
*** Friendly and humble management team
Pros
Famils trip
Cons
None
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3.0
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Your performance are very dependent on team leader
POSE Analysts & Merchant Setup Analyst (Current Employee) –  Kuala Lumpur11 January 2018
Great place to work, but ultimately depends on your team's leader for better job prospect and possibility to achieve beyond what you can offer. The company does not have an in-house HR team, so it makes it difficult to get HR related help if not from direct team leader.
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4.0
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Work at American Express
Dispute Specialist (Acquirer Resolution Team) (Former Employee) –  Kuala Lumpur, Malaysia27 September 2017
American Express has a balanced workplace culture and has a lot of activities planned out throughout the year for employees. The job could be many as responsibilities include dealing with card members/merchants financial handling however American Express culture makes work easier to handle.

My work as a Dispute Specialist involved working on cases end on end, thorough evaluation of cases and to be able to come up with the right outcome of the dispute. Despite the workload working it was manageable due to the work environment and employee culture.

American Express is a great place to work.
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5.0
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Fun place to work,with good benefits and people
Authorizer (Former Employee) –  Kuala Lumpur19 August 2017
Working in Amex has given an oppurtunity for me to learn about Fraud processings.Stressless environment with good peers and leaders there are very supportive.
Cons
Hardly approves applied leaves
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4.0
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Exciting environment
Mystery Shopper/Admin (Former Employee) –  Kuala Lumpur14 August 2017
Customer service skills is key and required, to deal with various customer needs and requests, ability to think on your toes, and make quick decisions. Requires PR and communication skills, confidence, administration skills..
Pros
Great benefits
Cons
None
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5.0
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Productive and great for career development
Team Leader for Elite Care team (Former Employee) –  Kuala Lumpur25 April 2017
AMEX is a great place which provides career development pathway and they truly put employee's at priority.

On the other hand, there are plenty of opportunities as well working here.
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3.0
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The work place is fun. They have pool tables, ps4 and few gaming rooms.to ease the stress from wprk
Glabal security services (Former Employee) –  Jalan raja chulan9 March 2017
Working is a culture for us nowadays to learn and grow. We learn new things in different department and we grow so much when someone teaches us even through we thought we knew everything.
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Overall rating

4.1
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