Sales oriented service culture
CitiPhone Officer (CPO) (Former Employee) – Kuala Lumpur – 21 August 2018
Handling inbound and outbound calls for credit card related enquiries.
Cross Selling credit card loyalty offers (Loans, Balance Transfer, etc.)
Achieved and exceeded sales target consistently by 150% despite challenges faced due to major procedure and compliance modification. (minimum Sales Target = RM200,000 vs average Achieved Value (6 Months) > RM500,000)
Ensuring monthly KPI target achieved both personally and assisting team members when necessary.