Good Team Player, fun meals, vouchers/gifts and short games
Customer Care Consultant (Former Employee) – Subang Hi-Tech Industrial Park – 10 February 2019
-Not a fun working environment especially in Digi Call Centre.
-Work under stress and pressure all the times.
-Be a good team player and exemplary to motivate and encourage your juniors or seniors to do well as to achieve our personal growth and company's goal.
-Supervisors, Team Leads, Quality Assurance to be more friendlier, approachable and attentive listeners as to help their agents to overcome with their concerns and customers', to make both side work more efficient and on fast track.
-Most of the situations, unwilling to make any changes to see the fine quality, progress and satisfaction customer and agents can receive.
-Personal KPIs are not easily achievable upon bringing strict mandatory requirements or no consideration is taken.
-The job is not challenging at all. It's just that there is no proper team work, reluctant in delivering good follow up, solution to customers complaints.
-Making good friends, knowing the launch of new products, delivering good customer service.
Team Building Outing, Gala Dinner
Reasonable salary amount as highest KPI is not easily achievable, bonus, manageable short break, free value meals every week, reasonable parties during festive season, free vouchers or gift every month