Professional approaches and dealing with the customer
Customer Service Agent / Ground Attendant (Former Employee) – PHILIPPINES – 6 February 2014
• Gives passenger-handling services exclusively to Etihad Airways & Cathay Pacific Airways.
• Control flights on Arrival (monitoring flight details, answering queries of arriving passengers, assists passenger who needs special assistance such as wheelchair passengers, unaccompanied minors, deportees, first time travelers, those passengers with tight connecting flight and VIPs). Arrange transit baggage and coordinate with the receiving airlines.
• Assigned to other working stations at the airport such as Lost Luggage (Issue Property Irregularity Report to those passengers who lost, damage and pilfer their baggage. Input report to world tracer system, trace missing baggage and send messages (telex) to concern stations, update passengers regarding status of delayed/missing baggage, release delayed baggage thorough customs, endorse all delivery baggage to delivery agent, arrange and endorse cases for settlement to Etihad Airways & Cathay Pacific Airways Claims Office.