Call centre agent (Current Employee) – Manchester – 18 November 2013
A typical day at work is great because of my friendly and helpful co workers. On a day to day basis i go to work and take calls regarding anything to do with guests booking and also deal with a lot of travel agency's regarding etihads bookings.I have learned to use two different booking systems which are Sabre and Amadeus. My co workers are great and they are the main people that get me through some of my unsociable shifts and my co workers are they most enjoyable part of my job. The hardest part of my job is to create the revenue needed for my targets as not every call is a sale or revenue call.