HSBC Employee Reviews for Customer Service Representative

Found 20 reviews matching the search See all 12,557 reviews
Sort by: Helpfulness | Rating | Date
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
bad work life balance
Customer Service - General (Former Employee) –  Cyberjaya8 April 2019
Racist and gender biased work place very close circle and eject anybody that is deemed un-wated without justification only acceptable race is Malay or Indian.
Was this review helpful?Yes 3No 3Report
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good place to start of with
Customer Service Banker (Former Employee) –  Kuala Lumpur30 December 2018
Good to place to start career. Progress is sure but not the remuneration unless you are a sales staff. Things may have change now since it has been more than 7 years I left this organization.
Pros
Good people to work with
Cons
Lack of recognition
Was this review helpful?Yes 2No 2Report
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
fun workplace with water vending machine.
Customer Service, and administration (Former Employee) –  Cyberjaya12 December 2018
I have learnt a lot when i was in Asset Management Division. The workplace was just so comfortable and the people were so great. They were so helpful and thoughtful. We worked as a team and enjoy our time together. It was a very good experience.
Pros
Wide lounge for us to hang out.
Cons
short breaks.
Was this review helpful?Yes 4No 1Report
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun place but fast paced and can be difficult
csr (Former Employee) –  Cyberjaya18 November 2018
Has a lot of security and benefits, public hjdays are renumerated into leave so more flexible when it comes to personal plans. Strict in performance and timing but promises reward if you work hard.
Was this review helpful?Yes 4NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Structured, Great and Secure Workplace
Global Support Executive (Customer Service) (Former Employee) –  Cyberjaya7 November 2018
It's an amazing environment to be in, with a great support from HSBC for those wanting to move up the ladder. Work environment is very structured and leaves out any doubts or questions regarding the work through the use of comprehensive training and manuals.
Pros
Working in the Finance industry
Cons
Shift work
Was this review helpful?Yes 3NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun place to work
Customer Service Exec (Former Employee) –  Kuala Lumpur5 April 2018
To advance in career is difficult as some area u have to take the Team Manager's heart and win it-not fair.
Benefits very good.
Salary very good.
Company provides transportation to certain areas, fees borne by company. Events, birthdays all are celebrated in a family-friendly environment.
Pros
Good salary, good benefits
Cons
No free food for staffs, difficult to climb up another position, as it depends on how u are holding the Managers heart.
Was this review helpful?Yes 1NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
My 2nd favourite work place
Customer service executive (Former Employee) –  Cyberjaya19 December 2017
Office is based in a different city basically,had a great time working in hsbc, good co-workers,good training,nice environment of working, I was handling inbound calls for credit card and personal loan for Singaporeans.
Was this review helpful?Yes 7No 1Report
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Balance Work Life
Customer Service Executive (Current Employee) –  HDPM Cyberjaya14 December 2017
Communication skill
Peer & Superior Support
Persuading Customer
Down to Earth Management
Cross Cultural
Balance Work Life Management
Corporate Social Activity
Pros
Peer Support
Cons
Health Care
Was this review helpful?Yes 7NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Amazing practice for communication skills
CUSTOMER SERVICE REPRRESENTATIVE (Former Employee) –  Cyberjaya15 August 2017
Great facilities to employees with excellent technologies as a call centre. Limited career movement with high turnover. Restrictions on internet sources which limit employee creativity:
Was this review helpful?Yes 9NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A good place to get a stable job and basic benefit
Customer Service (Current Employee) –  Malaysia1 July 2017
Current company is a good place to build work experience and provides basic benefits such as insurance coverage extended to spouse and children, transport provided and gym as well.
Was this review helpful?Yes 7No 1Report
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun workplace
Customer service (Former Employee) –  Cyberjaya3 May 2017
Good place to start your career. Nice environment and new hire will guide nicely by senior. A little bit lacking on carrer progress but have a various department that you can jump
Was this review helpful?Yes 6NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
fun with gym,ping pong table,
TELESALES CUSTOMER SERVICE (Former Employee) –  Kuala Lumpur24 April 2017
typical day is need to convinence customer to sales credit card
learn of product of company
our management are very friendly
hardest part is need to achieve sales target
the most enjoyable is once achieve the target and get commission
Was this review helpful?Yes 2NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Professional and stable
Customer service executive (Former Employee) –  Muar johor13 April 2017
Basically, hsbc trained people with high quality personal character and skill.
Good goverance and time management
Service is priority.
Work balance, good teamwork, good environment,sofisticated equitment. Good training provided. Good management in recent years
Was this review helpful?Yes 3NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good place to work with. Managers and colleguea are friendly
Customer service executive (Current Employee) –  Kuala Lumpur22 March 2017
great and good place to work with. Managers and colleguea are friendly. friendly people willing to teach and able to learn. good platform for newbies who newly graduated.
Pros
great exposure to new things
Cons
night shift
Was this review helpful?Yes 3NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Badminton and gym after work of Friday
Customer Service (Former Employee) –  Cyberjaya15 August 2016
Reviews of HSBC is fum working place among colleagues and also the management but there will be more task and hard work needed in order to manage those elderly customers to make use of the system and product they have purchase. There is also fussy customers whereby they want us to complete the application and to get those devices urgently so we have to fulfil their wish at times.
Pros
free dinner around 2 months once
Cons
More to analysis of health and also training
Was this review helpful?Yes 2NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Happy go lucky working environment with friendly colleagues.
Customer Service Executive (Former Employee) –  Cyberjaya1 July 2016
A fun working environment that taught me a lot on working relationships with my colleagues which will benefit me in the future.Impressive management that bring us(colleagues) together by emphasizing on a friendly work environment. The hardest part of the job is dealing with angry and unhappy customers, while the enjoyable part of the job is conversing with friendly and cheerful customers.
Was this review helpful?Yes 4NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
fresh working environment and good places to relax
CUSTOMER SERVICE (Former Employee) –  Cyberjaya4 April 2016
great working place to work at. Gained knowledge from every aspect. Free transportion (bus) which was very much convenient and very comfortable. Occasionally gifts such as for women day n etc.Fun working environment such with great working mates. Often lunch with Managers and the group.(working mates)
Pros
free lunches occasionally
Cons
great short-breaks and very understanding managment
Was this review helpful?Yes 1NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
work
Customer Service (Former Employee) –  Selangor28 March 2016
Attracts potential customers by answering product and service questions, suggesting information about other products and services.

Maintains customer records by updating account information.
Was this review helpful?Yes 8NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
fun work place
customer service executive(Banking and loans) (Former Employee) –  Cyberjaya, M1011 May 2015
it was great to work in hsbc. beautiful environment, provided us with all the fun. Free food on their good achievement days. Celebrates every events in Malaysia.
Pros
free lunches
Cons
short break
Was this review helpful?Yes 1NoReport

See more HSBC reviews

You may want to try:

Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at HSBC. Our community is ready to answer.

Ask a Question

Overall rating

4.0
Based on 12,557 reviews
54.8K
44.5K
32.3K
2539
1363

Ratings by category

3.9Work/Life Balance
3.9Compensation/Benefits
3.6Job Security/Advancement
3.7Management
3.9Culture

HSBC Reviews by Location