Hyatt Employee Reviews for Receptionist

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5.0
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It was fun and worth the stress
Receptionist Intern (Former Employee) –  Kuala Lumpur15 March 2019
Before a shift starts daily , the duty manager normally gathers everyone on duty for a short briefing. Successful communication, teamwork and good relation of the personnel in each department is what makes the hotel keep it's good business .Each department has a vital role to make the service memorable and excellent for every guest and encourage them for a return visit . For me, one of the most challenging part when I was working in a hotel was handling guest complaints. In some cases , I felt guest would just make up some stories in order to avail complimentary services. Well, I believe all kinds of jobs have their own hassles. Above all, the experience was interesting. I met different nationality, I experienced different behaviors of people when they're freaking mad or pleased. I learned a lot from encountering people with different languages, attitudes and culture. Overall, it was a fun and a very significant experience for me .
Pros
Free meals and transport when your shift finishes at midnight
Cons
you have to stay back when needed
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4.1
Based on 8,512 reviews
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Ratings by category

3.8Work/Life Balance
3.8Compensation/Benefits
3.8Job Security/Advancement
3.7Management
4.0Culture

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