Lazada
Lazada Employee Reviews for Customer Service Representative
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Customer Service Representative
Customer Service Specialist (Current Employee) – Kuala Lumpur – 25 March 2018
Come to work on time, sit on your chair and switch your PC on. Log in to whatever you need to log in to and start your calls or chats. Go for short pauses to buy food or for a smoke break. Come back to your PC and continue listening or chatting with angry customers. You get to learn to be patient working here.
Pros
Long Breaks
Cons
Stress Load
Fun place to work with free vending machines and a ping pong table
Customer Service Associate (Former Employee) – Kuala Lumpur – 22 February 2019
There will be not a single day where you regret coming to work as its so enjoyable ,
Learnt how eCommerce works and how online shopping became the next best thing in Malaysia
Workplace culture is awesome as we can dress as comfy as you wish
Learnt how eCommerce works and how online shopping became the next best thing in Malaysia
Workplace culture is awesome as we can dress as comfy as you wish
fun working place
CUSTOMER SERVICE AGENT (Former Employee) – Malaysia – 7 July 2018
Initiated investigation of order entry errors, damaged product, and return discrepancies, working closely with other departmental teams to ensure corrections were processed accurately and timely. Researched more complex issues regarding delivery follow-up, order tracking, Processed credit card payments for orders and managed accounts receivables
Cons
short breaks
Productive. Fun Enviroment
Customer service BPO PSC (Former Employee) – Kuala Lumpur – 24 July 2017
The best management. I have learned from my senior so many stuff which can help me to be more productive. The hardest part of our job is whenever any promotion when we conduct. The call will be high due to the time (Trust me It's a lot). Till u can't move urself to anyplace.
Pros
Free Shirts Free meals
Cons
Health care