The word waiter may look simple, but it is a Hard-work in there, since the staff turnover rate is really high. You often seen new face every week and one with tears and anger in the freezer.
What I've learned? mainly how to persuade people buying the product for me to maintain my record on good up-selling, mainly in face-to-face situation.
The front-line manager is doing their best but rumors that the higher up does not cooperate and keep giving pressure, because the over-time pay for us is considered too high and it is taken as unfair to other outlet, eventho we perform every month.
The culture, it is alive, happening, you'll be taken every co-worker, the one that stay long enough to know how to tease them, as a family.
Hardest part of the job is when the pay day, where you'll be hoping your output is equal with your input, but the reality is cruel.
What I do enjoy is, again, the family that I've created in there, and the knowledge I've gained that have built me to be who I am.