Being a technical support specialist for almost 3 years
This is a call center task, hence working here is manageable, as you need to complete the tasks ordained within the working hours, and there's no requirement to stay back to complete a job.
However, due to the workload increasing day per day if you didn't complete a task, sometimes an hour or two of overtime is required, although not mandatory,
Learned a lot about communication as well as negotiation skills as we need to talk to people everyday almost 15-20 times.
You can find a lot of people from a lot of race and culture in the job, and everyone works together harmonically, so that's a thumbs up
Hardest part of the job, is to find someone to cover for you when you need to take leave, as there's a requirement of headcounts per day
Most enjoyable part of the job is when you are able to resolve and make the customer happy due to the service that you provided, with all the managers also having the same kind of effort to actually resolving the issue.