Customer Service jobs
- Provide after sales services to customers.
- A minimum 1-2 years of experience in customer service/Admin will be added advantages.
- Manage efficient documentation and filing system adhering to Shell policies for group record management (Recall, scan & document’s categories) and storing into…
- Dedication to providing exceptional customer service.
- Minimum 1 year experience in customer service preferred.
- Strong analytical and problem-solving skills.
- This position is responsible to supervise a team of customer service officer to provide efficient customer service to meet customer requirement.
- Assist to drive operational KPI like service level, abandoned rate, average handling time, customer satisfaction, email/chat response rate and etc.
- To liaise with customer service officer or personnel from Head Office for clarifications and/or any requirements.
- To monitor claims approved by Head Office.
- Role: Customer Service (Chat Support).
- Work location: Sentral , Kuala Lumpur ,Malaysia.
- Languages required: Indonesian language(Native).
RM 2,800 - RM 4,000 a month
- Good customer care skills.
- Job Description: Processing of customers orders.
- Be the focal point for customers calling in and to respond appropriately with…
- Close the loop with customers.
- Ensure ordering issues are visible and managed in accordance to service level agreement.
- Shell is an Equal Opportunity Employer.
- The products and services distinguish themselves through attractive value propositions and value-added services, giving consumers high quality mobile services…
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